Delete your ClearTLC account

1. How to ask for deletion

The control is inside the account you want deleted, in either place:

• In the ClearTLC app
  Open the app, go to Account, and choose Delete account.
• On the website
  Sign in at cleartlc.com, open Dashboard → Account, and choose Delete my account.

We then send a six-digit code by SMS to the mobile number already on the account, and you enter it to confirm. We ask for the code because an open session on a phone is not proof that you want the account destroyed — a borrowed or stolen session should not be able to do it. The code always goes to the number on the account; you cannot send it somewhere else.

Nothing is deleted at that moment. Entering the code starts the 14-day window described below.

2. What happens over the next 14 days

• Your account keeps working normally. You can still sign in, place an order, open a support ticket and download your documents. Nothing is hidden or frozen.
• Notifications stop straight away. We remove your push registrations the moment you ask, so we are not messaging someone who has asked to be forgotten.
• The screen shows you the exact date. Not “in about two weeks” — the calendar date your account is erased on, in the app and in the portal.
• You can cancel at any point before that date from the same screen, and cancelling needs no code. If you started a deletion by mistake, stopping it must never depend on an SMS arriving.
• On that date we erase it. The erasure runs as a scheduled job on our servers. After it runs it cannot be undone — we have no copy to restore you from, which is the point.

3. What we erase

Everything you created for yourself, everything you told us in confidence, and everything that identifies you personally:

• Your personal manager — contacts, bank accounts, transactions, dues, khata ledger, tasks, reminders, documents, assets, subscriptions, shopping lists and events.

• Your name, photo, website, email signature, notification settings, and the email address and mobile numbers on your account.

• Your support tickets, expert consultation chats and your ClearTLC mailbox, including every file attached to them.

• What you typed in a meeting room and every file you shared there. The transcript itself stays for the other people who were in the room, with your messages shown as removed.

• Government portal logins you stored in the vault (GSTN, MCA, Income Tax, TRACES, DSC).

  For a company where you are the only member, these are erased outright. Where a company has other members, the shared vault stays with them and your access to it is removed.

• Files you uploaded to your own document folders, and the folders themselves.

  For a company where you are the only member, the files and folders are erased outright. Where a company has other members, the shared folders stay with them and your access to them is removed.

• Your signed-in devices, notification registrations and one-time codes.

4. What we keep, and why

We cannot honestly promise that a deletion request erases everything, so we will not. Some records are ones the law requires a business like ours to keep, and some are the evidence behind a filing we made in your name. Each one below says which:

• Tax invoices issued to you, and the orders and payments behind them.

  Indian GST law requires a registered supplier to keep tax invoices, and a tax invoice must show the buyer's name and GSTIN — so these cannot be blanked. They are kept as issued and are not used for anything else.

• Your wallet ledger, recharges and subscription records.

  These are the money trail behind the invoices above. They are append-only accounting records — a correction is a new entry, never a deletion.

• How long each paid consultation ran and what it cost.

  This is the metering evidence behind a charge you paid. The conversation itself is erased.

• The details you entered on an order and the messages on it.

  These are what we filed on your behalf and the instructions you gave us to do it. We keep them so a filing made in your name can still be explained if it is ever questioned.

• Files attached to an order we filed for you, and the deliverables we returned.

  These are the evidence behind a filing made in your name. Files you uploaded that are not attached to an order are erased.

• The company records themselves (name, CIN, GSTIN, registered address).

  Your membership of every company is removed. The company record itself is kept because it is the buyer named on the tax invoices above, and because a company may have other members whose access we must not destroy.

• Reviews you published on a service page — with your name removed.

  Your name is erased from any review you left. The rating and the words stay on the service page, without anything identifying you.

• Your sign-in history — the dates, addresses and devices used to reach this account.

  This is the security record that lets us investigate if an account is taken over. It is deleted automatically 180 days after each entry, whether or not you delete your account.

How long we keep them

These records are not deleted when your account is. They are kept for the retention periods set out in section 5 of our Privacy Policy, which are driven by what tax and company law require a business to be able to produce years after a customer relationship ends. Those periods are counted from the financial year the record belongs to — not from the day you asked us to delete your account, so leaving neither shortens them nor starts them again.

We are currently confirming with our auditors exactly how the GST retention period is counted for tax invoices, since it runs from the annual return for the year in question rather than from the invoice date. If that changes the period, we will update it here and in the Privacy Policy together. In the meantime these records are kept, and nothing in the deletion process removes them.

What retained records are not used for: nothing. They are not used to market to you, they are not used to rebuild a profile of you, and they are not shared with the professionals on our platform.

5. What deletion does to your sign-in

• You can no longer sign in. The account cannot be found by your email address, your mobile number or your Google account, and it does not appear anywhere in our staff tools as you.
• Your mobile number and email address are released. If you come back to ClearTLC later and sign in with the same number, you get a brand-new, empty account — none of your old orders, documents or conversations come back with it.
• Where a record we are required to keep carries your name (a tax invoice must, by law, show the buyer), it stays on that record. It is not linked to a working account.

6. If you cannot sign in

If you have lost access to the account — a number you no longer use, a phone you no longer have — write to support@cleartlc.com with the subject Account deletion request, and tell us the mobile number the account was created with. We will verify that the account is yours before we do anything — usually by a code to the number or address we already hold, and we may ask for an order or invoice number instead if neither works. The same 14-day window and the same lists above apply.

If you never had an account with us — you only requested a callback, or spoke to us through a form — we may still hold your name, phone number and email as an enquiry. That is separate from an account and is not covered by the control above. It is deleted or anonymised within 24 months of our last contact, and we will remove it sooner if you ask us at the same address.

7. Questions and complaints

Deletion is one of your rights under the Digital Personal Data Protection Act, 2023. If you think we have got any of this wrong, or we have not done what this page says, contact our grievance officer:

Grievance Officer — Data Protection
YALI GLOBAL CORPORATION PRIVATE LIMITED
Email: support@cleartlc.com (subject line: “Privacy request”)
We acknowledge grievances within 72 hours and aim to resolve them within 15 days.

See also our Privacy Policy and Terms of Service.